Can I return a product?
Can I return a product?
You can return the product you received, either by using the ACS, free of charge*, or by returning it to a New Balance store**
Product exchanges are always made at the current prices and for items of equal or greater value.
*In case you wish to send us the package with another courier company, please be aware that you will have to pay for the delivery charges
* The first return is free of charge. Every subsequent return and resend is charged €5.90 for Greece and €15.90 for Cyprus.
**Outlet products can only be returned to Outlet stores.