Επιστροφές και πιστώσεις

Orders
  • How can I order a product?

    You can place an order with one of the following ways: 
    • By phone at  (+30)218 218 2538 Mon-Fri 9am - 5pm

    • Οnline through του www.newbalance.gr.
  • Where is your store located?


     

    NB Store - The Mall Athens
    Andrea Papandreou 35 Maroussi
    Inside the shopping center "The Mall Athens" 1st floor
    Phone number: (+30)210-6300177
    Mon-Fri: 10:00 - 21:00
    Sat: 9:00 - 20:00

     

    NB Store - Mediterranean Cosmos
    11 N.R , A/D Thessalonikis Neon Moudanion, Thessaloniki 570 01, Thessaloniki
    Inside the shopping center "Mediterranean Cosmos" ground floor
    Phone number: (+30)2310-478782
    Mon-Fri: 10:00 - 21:00
    Sat: 10:00 - 20:00

     

    NB Store - Glyfada
    Aggelou Metaxa 25 Glyfada
    Phone Number: (+30)210-8980241
    Mon-Fri: 10:00 - 21:00
    Sat: 10:00 - 20:00

     

    NB Store - Thessaloniki
    Mitropoleos 52 Thessaloniki
    Phone Number: (+30)2310-286619
    Mon-Wed-Sat: 10:00 - 18:00
    Tue-Thu-Fri: 10:00 - 21:00

     

    NB Store - Limassol  
    Archiepiskopou Makarou III 202 Limassol - Cyprus
    Phone Number: 00357-25363136
    Mon-Tue-Thu-Fri: 9:30 - 19:30
    Wed: 9:00 - 15:00 
    Sat: 9:00 - 19:00 

     

    NB Corner - Notos
    Stadiou & Aiolou Athens
    Inside the shopping center "Notos" 4th floor
    Phone Number: (+30)210-3311894
    Mon-Wed-Sat: 11:00 - 16:00
    Tue-Thu-Fri: 11:00 - 20:00 


     

    NB Outlet Store - McArthurGlen Athens
    Oikodomiko Tetragono E71, Gialou, Spata 
    Phone Number: (+30)210-6638241
    Mon-Fri: 10:00 - 21:00
    Sat: 10:00 - 20:00 


    NB Outlet Store - Ν. Φαλήρου
    Pireos 76 Faliro
    Inside the shopping center "Factory Outlet" - Pireos

    Phone Numer:(+30) 210-4834203

    Mon-Fri: 10:00 - 21:00
    Sat: 10:00 - 20:00 


    NB Outlet Store - Παιανίας
    Airport's shopping park, Paiania
    Inside the shopping center "Factory Outlet" - Airport Paiania
    Phone Number: (+30)210-3541221

    Mon-Fri: 10:00 - 21:00
    Sat: 10:00 - 20:00 


    NB Outlet Store - Thessaloniki
    Leof. Georgikis scholis 43, Pilea Thessalonikis
    Inside the shopping center "Mega Outlet"
    Phone Number: (+30)2310-471780

    Mon-Fri: 10:00 - 21:00
    Sat: 9:00 - 20:00 


  • Do I need to have an account to place an order?

    Either through  newbalance.gr  or by phone at (+30) 218 218 2538 you can place the order you would like, without having to register with your e-mail. 
  • What are the payment methods?

    Payment can be made by: 

    • Cash On Delivery
    • Debit/Credit card
    • Deposit in a bank account 
    • Paypal

    You can read in detail all the payment methods here

  • How can I cancel an order?

    You can cancel your order by contacting the customer service department
    at (+30) 218 218 2538 Mon-Fri : 9am - 5pm 
  • How much does shipping costs?

    Through newbalance.gr you can place your order for Greece and Cyprus. 

    We offer FREE delivery on all orders over 59€. Packages are delivered via ACS within 3-8 working days for shipments within Greece and up to 12 days for shipments to Cyprus. 

    The shipment cost for purchases less than 59 is 2.95€ for Greece and 7.95€ for Cyprus. 

    All parcels are delivered within: 

    • 3-4 working days, from the day the order was placed for shipments to Athens and 4-8 working days for shipments to the rest of the province
    • 12 working days, from the day the order was placed for shipments to Cyprus 
  • Can I order from you, a product I saw abroad?

    You can be informed about all the available design and colors of each season, from our e-shop, www.newbalance.gr

    Unfortunately, products that are not expected to be added to our collection or are not already posted online and therefore available in the e-shop, can not be ordered individually. 

Shipping and deliveries
  • What are the shipping methods of products?

    All parcels are delivered from ACS within: 

    • 3-4 working days, from the day the order was placed for shipments to Athens and 4-8 working days for shipments to the rest of the province
    • 12 working days, from the day the order was placed for shipments to Cyprus (Shipments are not carried out in northern Cyprus)
  • When will my order arrive?

    All parcels are delivered from ACS within: 

    • 3-4 working days, from the day the order was placed for shipments to Athens and 4-8 working days for shipments to the rest of the province
    • 12 working days, from the day the order was placed for shipments to Cyprus (Shipments are not carried out in northern Cyprus).
  • At what time during the day are parcels delivered?

    Parcels from the ACS are being delivered until 5:00pm 
  • There was a mistake in my order. What can I do?

    Don't worry if you noticed a mistake in your order.

    You can contact the customer service department at (+30) 218 218 2538 Mon-Fri: 9:00am-5:00pm and inform us about the mistake so that the corrections can be made immediately. 

Returns and credit
  • Can I return a product?

    You can return the product you received, either by using the ACS, free of charge*, or by returning it to a New Balance store** 

    Product exchanges are always made at the current prices and for items of equal or greater value.

    *In case you wish to send us the package with another courier company, please be aware that you will have to pay for the delivery charges
    * The first return is free of charge. Every subsequent return and resend is charged €5.90 for Greece and €15.90 for Cyprus. 

    **Outlet products can only be returned to Outlet stores.

  • Can I change a product I received online, at a New Balance store?

    With the transaction receipt, you can exchange the product you bought from newbalance.gr at a New Balance store.

    *Outlet products can only be exchanged at Outlet stores
    *Refunds are not processed at the stores. Please contact our customer service.
    *Product exchanges are always made at the current prices and for items of equal or greater value.
    *Online orders cannot be exchanged at New Balance stores within Attica City Link & Notos department stores

  • How are refunds done?

    If for any reason you are not satisfied with the product you bought from newbalance.gr you can get a refund. 

    To complete this process, you must first fill in the product return form that was send with the package upon delivery. The refund is made in the same way as the purchase was made.  

    In case the purchase was made by Cash upon delivery, do not forget to fill in your bank account details in the form. 
    You can then contact your local Courier office of ACS or visit their nearest branch and have the item returned to the address:

    23rd km N.R. Athens - Lamia, Κryoneri Attica, 14568

    *If you choose to use a different courier company, please be informed that you will be responsible for covering the cost of the return.

    Once we receive your package, the refund will be deposit within 8 working days. 

  • Within how many days, can I change a product?

    You can change the product/products you received, within 14 days